How do I place an Order?
You can go to this page to fill out your form to place your order.
How long will it take for you to get back to me on my Order?
I will usually respond within 24 hours unless it is the weekend, then I may
not get back to you until Sunday night or Monday Morning.
Where are you Located?
I am located in Portland, Oregon USA
| ORDER QUESTIONS |
How long does it take you to ship?
I usually ship within 24-72 hours after the payment is received unless it is the
weekend or a holiday.
Do you ship Worldwide?
I will ship worldwide. However, there are some places like Italy, Spain, Mexico
parts of Asia and South America that have problems receiving there packages.
Please take the necessary precautions to make sure your packages arrive
safely such as having your package registered, insured or sending through
EMS. I am not responsible for packages getting lost in the mail unless these
precautions are taken.
How Much is Shipping/Handling?
Shipping is free on most orders over $25.00 in the USA and Canada. It does
not include single items weighing over a pound such as the Guitars,
Miniature Shopping Carts, Re-ment Display Furniture, etc. The free shipping
is through First Class Mail. It does not include Priority Mail.
Shipping in the USA usually starts at 2.25 USD for the first item and 0.75 USD
for each additional item for First Class Mail. For Priority Mail Shipping Starts
at 5.50 USD. Insurance on Items starts at 2.00 USD. Insurance is optional.
Shipping Worldwide usually starts at 2.75 USD for the first item and 1.00 USD
for each additional item for First Class International. For Priority mail or EMS
mail it will vary on the weight of your item, please contact me with rates.
To have your First Class International Package Registered and Insured it
costs an additional 10.80 USD. Priority and EMS prices will include Insurance.
Does my item include a tracking number?
If you are in the USA all items have a tracking number. You should recieve an
automated email with tracking information. If you do not get the number
please let me know and I can e-mail it to you.
If you are out of the USA the only way for me to have a tracking number is if
you register your package (an additional 10.80) or use Priority or EMS as
your shipping method.
Does my item include Insurance?
Your item will not have Insurance unless you purchase it. Insurance in the
USA starts at 2.00 USD. For Insurance on Internation packages it is an
additional 10.80 USD.
HELP! What do I do if my package is lost?
If you are in USA I will look up your tracking information and see if I can find
it. If it is lost I will have to file a claim with the post office. This could take
a few weeks to locate it. Also, please check with your local post office to see
if they have it behind the counter.
If you are out of the USA and did not register your package I do not have a
way to track it. I recommend checking with your local post office to see if
they have it behind the counter. I can see if my post office can see if it has
been returned. If it is returned it can take up to a month or two to get back
to me. There is not much that I can do for a unregistered first class package.
If you did have it registered I will check the tracking number and see if I can
locate it. If it is lost I can file a claim with my local post office.
OH NO! What if my Item is Damaged during shipping?
If your item is insured then I can file an insurance claim to have the
damages paid for. If you did not purchase insurance it will make it harder
for me to do anything about it.
If it damage from the factory then I will contact you privately about a refund
or replacement.
| SHIPPING QUESTIONS |
How often do you restock?
I restock some items weekly and other monthly. Please contact me about
specific restocks.
How often do you update the stock on the website?
I will do my best to do it daily.
The Item I want shows it is out of stock, do you have more available?
I may have more in stock but just not on the site yet. Especially with the
Re-ment items. Please feel free to contact me about out of stock items.
I am looking for a certain item, do you take special requests to find it?
I can take special requests to find certain Re-ment series. This does not
mean that I will find it though. As for the other items in the shop, I can try
to find them but usually if they are gone they are gone for good or until I
am able to restock them.
| STOCK QUESTIONS |
How can I contact you?
You can send me a message through the contact page or you can e-mail me
directly at Jamier213@bjdpropshop.com
How fast will you get back to me?
I will usually respond within 24 hours unless it is the weekend then It will
probably be Sunday night or Monday morning before I am able to get back
to you
| CONTACT QUESTIONS |
Do you accept Returns?
I do not accept returns unless there is damage from the factory. Please make
your choices carefully before you make your purchase.
| RETURN QUESTIONS |
